Return Policy – SUMO CYCLEWORKS

We want you to be completely satisfied with your purchase. However, if a product is not suitable for you, you can exercise your right of withdrawal under the conditions described below.

1. Right of Withdrawal

In accordance with applicable consumer legislation within the European Union, you have a period of 14 days from receipt of your order to inform us of your decision to withdraw, without having to justify your decision.

After informing us of your decision, you have an additional 14 days to return the products concerned.

2. Condition of Returned Products

Products must be returned complete, with their accessories and in their original packaging.

You are authorized to handle and examine the product to the extent necessary to verify its nature, characteristics and proper functioning.

However, products must not show traces of assembly, use or handling beyond what is necessary for this verification.

For bicycle components, this specifically concerns clamping marks, scratches, assembly marks, thread deterioration, tool marks or any other deterioration resulting from assembly or use of the product.

In the event of depreciation of the product resulting from handling beyond that necessary to verify its nature, characteristics and proper functioning, a deduction corresponding to the loss of value of the product may be applied to the refund, in accordance with applicable regulations.

3. How to Make a Return?

To exercise your right of withdrawal and facilitate the processing of your return, please contact us at:

ciao@sumocycleworks.fr

Please indicate:

• your order number;
• the product(s) concerned;
• your wish to exercise your right of withdrawal.

The reason for the return can also be communicated to us, but it remains optional when exercising the legal right of withdrawal.

We will then provide you with the necessary information to make your return.

4. Return Costs and Shipping

In the event of a return made as part of a change of mind or the exercise of the right of withdrawal, the direct return costs are borne by the customer.

Products must be properly packaged and protected to avoid any deterioration during transport.

We strongly recommend using a tracked shipping service and, for valuable products, appropriate insurance.

The customer is responsible for the return shipment until its receipt by SUMO CYCLEWORKS.

5. Refund

In the event of a valid exercise of the right of withdrawal, we will refund the sums due.

Any additional costs resulting from the choice of a more expensive delivery method, particularly express delivery, are not reimbursed.

The refund will be made via the same payment method used during the order, unless otherwise agreed.

In accordance with applicable regulations, the refund will be made no later than 14 days after the date on which you informed us of your decision to withdraw.

However, we may defer the refund until the products are recovered or until proof of their shipment is received, the date taken being the first of these events.

After the refund is processed, an additional bank processing time may be required before it appears in your account.

6. Defective, Damaged Product or Order Error

If you receive a product that is defective, damaged or different from the one ordered, please contact us at ciao@sumocycleworks.fr, specifying your order number and attaching, where useful, photos allowing the problem to be identified.

These situations are handled separately from a return for change of mind.

When a product falls under the legal guarantee of conformity or an error is attributable to us, the necessary return costs are not borne by the customer, in accordance with applicable legislation.

This return policy does not limit the rights you benefit from under applicable legal guarantees.